It is important that the provision of in-work support is well planned and prepared for, but it is also important that you do not put employers off recruiting your clients by rushing to tell them about all the problems that they might face.

Your clients may have faced a number of barriers in their journey towards employment but by the time they start work most, if not all, of these should have been addressed through the work they have done with your organisation.

You should negotiate with both clients and employers about the level and type of support that they need. Some clients will be confident and fully prepared for employment and need no support and some employers will be able and willing to provide all additional support themselves.

• Ask your clients what type of support they would like
• Ask employers what help they need
• Be honest with employers about your clients, but don’t overload them with unnecessary information (they probably don’t need to know a client’s entire life history)
• Don’t rush in with solutions to problems that haven’t happened yet